Agreement

Text to Donate terms and conditions
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1. The Kids’ Cancer Project Premium SMS (PSMS) Text Giving is open to users who are connected to the Telstra and Vodafone mobile digital networks and participating service provider customers with SMS compatible mobile digital phones in Australia and a service enabled for Premium SMS. Currently not available on Optus.
2. Donations are made via Premium SMS and may not be available from all services. 
3. To participate in The Kids’ Cancer Project Text Giving, text the promoted keyword from your mobile handset.
4. Persons under 18 years of age must have bill payer’s, parent or guardian permission to donate.
5. Your carrier will charge you for any PSMS text message you send to the Service. The charge your carrier will charge you for a PSMS text message you send to participate in the Service is $5.00. This is a once off charge per SMS. This is not an ongoing charge.
6. The Kids’ Cancer Project may keep you updated by phone and will always give you the chance to opt-out of communications. However, if you would rather not receive such information, please phone our Helpline 1800 651 158.
7. You must ensure that all care is taken when sending messages to the PSMS services. It is your responsibility to ensure that you SMS the correct number and provide the correct information to donate. The Kids’ Cancer Project and the PSMS service provider will not be liable for costs incurred, responses received or any other consequences of user error.
8. If for any reason the Service is not capable of running as planned, including infection by computer virus, bugs, tampering, unauthorised intervention, fraud, technical failures or any other causes beyond the control of The Kids’ Cancer Project which corrupt or affect the administration security, fairness, integrity or proper conduct of the Service, then The Kids’ Cancer Project may suspend or end the Service.
9. All PSMS entries are deemed to be received at the time of receipt into the Service database NOT time of transmission by the donor.
10. The Kids’ Cancer Project is not responsible for any error, omission, interruption, deletion, defect in operation or transmission, communications line failure, theft, destruction or unauthorised access to, or alteration of responses occurring in relation to the conduct of the Service. Additionally, The Kids’ Cancer Project accepts no responsibility for any PSMS text message not received by The Kids’ Cancer Project or delays in the delivery of the PSMS text message due to technical disruptions or for any other reason including, without limitation, any failure or delay by a carriage service provider in delivery of any PSMS text message sent by you in relation to the Service.
11. You must not send any defamatory, obscene, offensive or otherwise illegal text message to The Kids’ Cancer Project PSMS Text Giving Service.
12. The charges for all PSMS Services will appear on your next mobile telephone bill, or deducted from your pre-paid balance. All queries relating to mobile telephone bills should be directed to your mobile phone carrier.
13. By donating via Text Giving, you consent to The Kids’ Cancer Project collecting your personal information for the purpose of conducting this Campaign and promoting The Kids’ Cancer Project. This information may be disclosed to a third party as a result of donating, including Ansible Pty Ltd and the Telco Together Foundation for the purpose of conducting the PSMS Text Giving Service and measuring its success. 
14. For further enquiries, complaints, or to Unsubscribe from marketing, please contact The Kids’ Cancer Project Customer Service on 1800 651 158.
By purchasing merchandise or making a donation to The Kids' Cancer Project you are agreeing to our terms and conditions including our refund policy. Please review the following terms and conditions prior to making your donation.
Trading policy
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We adhere to all relevant fair trading laws, policies and practices. To find out more please visit www.fairtrading.nsw.gov.au and www.accc.gov.au
 
Payment options
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How to make a payment
Once you have made your selection you will be guided through the payment process. The methods of payment available on our website are credit card and PayPal. We do not capture or store your credit card details, only the authority from our bank that your credit card payment has been approved.

If you authorise a recurring donation, your credit card details are stored by our payment processor in accordance with payment card industry standards.

The cards we accept
We accept Visa, Mastercard and American Express cards via a secure payments system which is linked directly to our bank who will authorise all credit card payments. We can accept cards issued in Australia or overseas.
 
Payment currency
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All transactions are processed in Australian dollars. Please note: The Kids’ Cancer Project teddy bears can only be sent or donated within Australia.
 
When you complete your transaction, a receipt will be emailed to the address provided by you during your transaction. If you require a receipt to be mailed to you, please contact us at accounts@tkcp.org.au

Donations of $2 or more are tax deductible.
 
Request for refund
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Please choose carefully. We do not normally give refunds if you simply change your mind or make a wrong decision. You can choose between a refund or credit where the website doesn't do what it is supposed to do. If there has been error please, email accounts@tkcp.org.au or call 1800 651 158 as soon as possible.
 
Eligibility for tax deduction
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All donations to The Kids’ Cancer Project of $2 or more are tax deductable, this includes teddy bears that are donated to a hospital. Other merchandise sales including bears and raffle tickets are not tax deductible.
 
Delivery policy
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All bears purchased for a specific person will be sent within seven days of purchase. Donated bears to hospitals will be delivered as required by the hospitals or at the discretion of The Kids' Cancer Project.
 
Contact details
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The Kids' Cancer Project
PO Box 6400
Alexandria, NSW 2015
Freecall: 1800 651 158
 

The Kids' Cancer Project is an ACNC Registered Charity 
ABN 13 061 138 181 | CFN 10581